Working with the EMEA (Europe, Middle East, Africa : 39 countries) L2 Support CONNEXIS CASH :
Help prior level L1 (bank agents, Customer Service Desks) to resolve/respond client issues/requests
Ensure the functional use of the application with the different parties (L1 bank agents & clients, Maintenance team, Dev team...)
Collaborate with the DEV teams before the monthly release (Demo, BA Tests...)
Manage several topics : token management, support process improvement, monitoring...
Functional perimeter : Reporting : MT940, MT942, CFONB120, CAMT053, CAMT054... Payment : Instruction method as Normal/Urgent Payment, Domestic & International Payment (Country specifics requirements), SEPA Direct Debit, SEPA Credit Transfer... Through the different channels : Data input, File import : SWIFT, XML ISO Payment, User defined profile... Liquidity : Cash concentration, Cash intercompany, Notional pooling Admin : Users management, Matrix authorization, limits and groups of authorization...
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